Terms Of Use

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Loyalty Bonus Points

The Loyalty Bonus Points scheme is open to all consumers aged 18 years and over, who purchase goods via The Hellenic Deli website. All goods on our website qualify for points or redemption of Loyalty Points unless otherwise stated.

For the avoidance of doubt, Loyalty Points may not be redeemed against delivery charges or insurance or any other amounts owed by you to us.

The Loyalty Bonus Points will be credited to your account once your order has been fully dispatched to you. You may then redeem them against subsequent purchases of goods via our website; 1 Loyalty Point = ?0.03.

You may only pay for a maximum of 50% of any order with your Loyalty Bonus Points. Any remaining points will be carried over for use against subsequent orders. You will be guided through the process of opening an account when you place your first online order with us.

All Loyalty Points awarded for goods which you subsequently obtain a refund for will be deducted from your account.

Any goods purchased using part payment and part Loyalty Bonus Points, and for which you subsequently obtain a refund will be refunded on the basis of the payment actually paid (less any deductions which may apply pursuant to these conditions or promotion) however the Loyalty Points will be forfeited with the exception of refunds where we have sent damaged goods in error.

There is no cash return value for any Loyalty Bonus Points.

Loyalty Bonus Points are not transferable and will cease to be valid if you close your account or we withdraw the Bonus Points scheme, in which case they may not be subsequently redeemed or transferred to another account.

We may choose to issue Loyalty Bonus Points from time to time. The collection and redemption of any such Loyalty Bonus Points will be subject to any terms and conditions we impose in respect of them, including our right to withdraw or discontinue such bonus Loyalty Points at our sole discretion.

The Hellenic Deli may refuse to redeem or award any Loyalty Bonus Points if we deem in our sole discretion that the Loyalty Bonus Points scheme is being misused, or if you are in breach of any of these Conditions.

Any partial refund of goods under the double discount, multi buy or any multiple purchase offer schemes or extra discount/free promotions we run from time to time, you will forfeit the discount offered on this promotion and a full refund of the goods returned will be sanctioned minus the discount originally given under said promotion.

Loyalty Bonus Points will be held in your account, and remain valid, for as long as The Hellenic Deli maintains and offers the Loyalty Bonus Points scheme. Loyalty Bonus Points are not transferable. The Hellenic Deli may, at its discretion, discontinue the Loyalty Bonus Points scheme, and upon discontinuation, all points accrued will be forfeited by all customers with Loyalty Bonus Points balances, and customers with Loyalty Bonus Points pending payout into accounts.

Loyalty Bonus Points are monetarily valued by The Hellenic Deli based on market conditions. The Hellenic Deli reserves the right to adjust the monetary value of Loyalty Bonus Points at will, without prior notice, and without adjustment to customer Loyalty Bonus Points balances, or Loyalty Bonus Points pending payout into accounts.

Loyalty Bonus Points payouts are advertised based on orders which include VAT. Customers who earn Loyalty Bonus Points while placing orders which are VAT exempt, or have VAT refunded, will receive a fraction of the points advertised. That fraction will be proportionate to the reduction in the order total due to VAT exemption or refund.

These terms and conditions do not affect your statutory rights.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.